If your email address is not working, there are a couple of things you can check:

• Are there any unwanted spaces before or after the email address when you enter it in the box.
• Do you have another email address that may have been used by your employer e.g. work or personal?

If when you enter the email address, the box turns a light grey then this means you have entered the correct email. 

If you are receiving an error message that says: 'User is not active on Each Person'  it may mean that your employer has marked you as a leaver of the company. As a result, your access to the system has been disabled.

If you need any further assistance please contact us on support@eachperson.com. If applicable, please include a screenshot of the error message you are receiving and we will happily address your query.