Help Center

No, the items you select must be for yourself.

We completely understand that life can be unpredictable. If you were to leave your company or be made redundant in your hire period, the remaining gross balance would simply be deducted from your last payslip.

Looking after your bike is your responsibility, however, to make this a whole lot easier, we offer all of our members 14 days of free insurance on bikes purchased from Halfords. This insurance is NOT applied automatically and you must activate it. Please note, that if your bike is damaged or stolen and you do not have insurance, your payments will continue regardless.

Yes! If you would like to get two bikes you certainly can – as long as they are both suitable and safe for you to ride, and your total doesn’t exceed your scheme’s maximum limit.

You can shop in-store at Halfords, Tredz or one of the independent shops we work with. If you prefer to shop online, you can redeem your Letter of Collection online at Tredz.co.uk or by using Click & Collect at Halfords.com.

Your hire agreement is essentially the 'terms and conditions' of Cycle2work, which you will agree to when applying. Your hire period is the period that this agreement is valid for. It's traditionally also the period in which you will pay your salary sacrifice (this tends to be 12 or 18 months).

A Letter of Collection or (LoC) Is a letter you use to collect your chosen bike and accessories! You will be sent this via email or post once your application is approved.

No. You are not allowed to use your own money to add funds or ‘top up’ your Letter of Collection so you must apply for the correct amount.

Yes, you must spend the whole Letter of Collection as you can only use it once, and the amount you have applied for will be the set amount that you pay, even if you spend less.

Can't find what you're looking for in our FAQs and How-To guides? Not to worry, our support team is happy to help with any and all queries! Send us an email to support@eachperson.com. For your query to be solved as soon as possible, simply provide your name, email address that is associated with your account, company and any important information that might help us in our investigation.