Help Center

Discover our FAQs and How-to Guides here.

If you need further assistance with Each Person, don't hesitate to reach out to us via phone between 9am - 5pm or send us an email. We're always here to help!

How can we help?

How can we help?

Home > Frequently Asked Questions > Orders/Returns

When will my voucher arrive?

While most of our vouchers are sent to your email address instantly, please allow up to 24 hours for our vouchers to arrive as some need to be manually processed by our team for security reasons. Please check your junk and spam mail folders if you cannot locate your voucher in your main inbox. If you cannot locate your voucher, please contact support@eachperson.com

How do I cancel my order?

Once an order has been placed with a retailer, it is not possible to cancel the order. Read more.

How long does delivery take?

After placing your order with the retailer, you should receive it within 5-7 working days.

How do I return my item?

Each retailer has different returns policies, please contact support@epoints.com before returning your item so we can instruct you on the correct process to follow.

Can I make changes to my order?

We cannot accept changes after an order has been placed. Read more.

How do I track my order?

When you place an order you will receive an email or a text message with your order number and any tracking links if available.

Can you provide a VAT receipt?

We are unable to provide you with a VAT receipt for the product(s) you are purchasing. Click to read more.

I purchased an Evoucher (giftcard) from Each Person but have not received it?

The email will come directly from Runa, so please ensure you search your inbox for emails from Runarather than from Each Person. Click to read more.

An item is currently showing on your website but is out of stock on the retailers site, am I still able to place an order?

If the item is out of stock with the retailer then your order will be cancelled and the points will be refunded back into your account.

I don't want my evoucher anymore. Can I have a refund?

Unfortunately, our E-vouchers are neither refundable nor exchangeable. Click to read more.

I received my item but it was damaged/faulty. What should I do?

Please check your product(s) on receipt and report any issues to the Epoints customer support team. Read more.

How can I get a refund to my original payment method instead of my Shop balance?

If you have purchased the points to place an order then we are able to arrange for the money to go back to your original payment method.

Can I arrange to collect my item from my nearest store instead of getting it delivered?

Each Person currently does not currently support a click and collect service.

Do you need extra help with your order?

Can't find what you're looking for in our FAQs and How-To guides? Not to worry, our support team is happy to help with any and all queries! Send us an email to support@eachperson.com. For your query to be solved as soon as possible, simply provide your name, email address that is associated with your account, company and any important information that might help us in our investigation.